Política de envíos y devoluciones

SHIPPING POLICY

• Shipping is available worldwide.
• Preparation time is between 4-10 days.
• The shipping time is typically 2-3 days, depending on the shipping company and the destination.
• I use recyclable materials for packaging. The white packing peanuts are compostable.
• For countries outside the EU, customs duties and taxes may apply and must be paid at the time of delivery. Unfortunately, I cannot predict the amount, as each country has its own regulations.
• CUSTOMERS FROM FRANCE, GERMANY, PORTUGAL, AND THE NETHERLANDS: To minimize shipping costs, I use InPost/Mondial Relay, which means that the package will not be delivered to your home but to a pickup point of your choice. I will contact you as soon as I receive your order to ask which pickup point suits you best. Please write to me if you prefer home delivery: I will create a shipping option for you with the price difference.
• IF YOUR COUNTRY DOES NOT APPEAR IN THE SHIPPING OPTIONS, please contact me by email, and I will calculate the shipping cost for your country.

RETURN POLICY

• Each piece has been handmade and wrapped with love and care. At the moment, I do not offer returns unless there has been an issue during transport. Please carefully inspect your package, and if there are any damages to the packaging, send me an email at hello@irino.studio with photos. This way, I can file a claim with the shipping company and find a solution in your favor.